Human-centered experiences enabled by AI, curiousity, and accountability
I help organizations build AI around the people it’s meant to serve. Through my consulting practice, and before that as an experience strategy executive in financial services and healthcare, I’ve worked where data, technology, and human behavior meet, designing AI-enabled experiences well before generative AI made headlines. My background in neuroscience shapes how I approach that work. Today I’m focused on what AI means for people beyond the product: its psychosocial and economic effects on work and the job market, and what it takes to lead responsibly as AI reshapes careers.
I am an experience strategist and service design leader with more than 20 years of experience in heavily regulated environments. I have led digital transformations and product design initiatives for major institutions including E*TRADE/Morgan Stanley, Wells Fargo, U.S. Bank, Fidelity, and Goldman Sachs as well as human-in-the-loop AI implementations across complex manufacturing and healthcare systems. She also advises startups and enterprises on operating-model restructuring, customer journey mapping, and AI adoption.